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How to update your physical or postal address with SARS online
How do I update my physical or postal address with SARS online?
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Direct answer
Update a physical or postal address through Maintain SARS Registered Details on eFiling, which opens the Registration, Amendments and Verification Form, or RAV01. In RAV01, edit the relevant address information, select Done, then Submit Form and authorise the request with an OTP.
This is the registered-details route. It does not change the email address or cell number used to receive eFiling security OTPs.
What this means in practice
RAV01 is SARS's form for viewing and maintaining legal entity registration and demographic details on eFiling. For an individual eFiling profile, SARS directs the user to the Home menu. For a registered representative, the route uses Organisations. Both use the SARS Registered Details area and the Maintain SARS Registered Details option.
Before the form opens, SARS requires an authority declaration. An individual taxpayer or confirmed registered representative can proceed after agreeing to perform maintenance of registered details. Tax practitioners have their own access and approval conditions, particularly where a tax product is involved.
Step-by-step
- Open the correct taxpayer and portfolio.
An individual should select Home. A registered representative should select the relevant taxpayer and use Organisations. Check that you are acting for the correct person or entity before editing an address.
- Open RAV01.
Select SARS Registered Details, then Maintain SARS Registered Details. Read the declaration carefully. If you do not agree, SARS does not allow the process to continue. Agree only if you are entitled to maintain the taxpayer's details.
- Navigate to the registration details.
In RAV01, open My Registered Particulars, then the relevant registration details. SARS's guide identifies physical and postal address containers in the edit process. Select Edit before making the change.
- Amend the address accurately.
Enter the new physical address and/or postal address in the fields RAV01 displays. A physical address can be selected from saved addresses or created as a new address. For postal details, complete the appropriate choice and mandatory information shown by the form.
- Save and submit.
Select Done after the amendments. Then select Submit Form. SARS sends an authorisation request to the preferred contact method. Enter the OTP and submit it to authorise the RAV01 request.
- Check the submitted result.
SARS directs the user back to the RAV01 history page after submission to view the result. Keep a copy of the confirmation and any later SARS request for supporting documents.
Documents and records to keep
- Access to the correct individual or organisation eFiling profile.
- Authority to act, where you are a registered representative or tax practitioner.
- The full and correct new physical or postal address.
- Supporting documents SARS asks for in relation to the RAV01 change.
- Access to the preferred contact channel for the authorisation OTP.
Important limits and exceptions
SARS says supporting documents may be required for some RAV01 changes. Do not assume that submitting an address update means the record has been accepted immediately or that no further proof will be requested.
RAV01 contact details do not update eFiling security details. SARS specifically says the eFiling security details are used to issue OTPs and authenticate the user. Change them through the security-details process if an OTP should go to a different number or email address.
When to get tailored advice
Get tailored assistance where the address change relates to a company, trust, estate or representative relationship, or where you are unsure who has authority to submit it. The accuracy of addresses can affect SARS correspondence, but authority still determines who can maintain the record.
TaxProof can help organise the information and SARS correspondence needed for an address update. SARS decides whether the RAV01 submission needs more evidence and updates the official record.
Related TaxProof guides
- Update your SARS registered representative
- How do I change my SARS eFiling mobile number or email address? (B01-ADM-003)
- Why is SARS verifying my new bank details? (B01-ADM-005)